FAQ
GENERAL
Q: Do I need an appointment to come into the store?
A: Nope! We are limiting customers in the store according to our local Covid-19 guidelines. So all you need to do is wear a mask and knock when you get here. If we reach capacity we ask you that you wait outside until we are able to safely let you in.
Q: Do you offer curbside pick-up?
A: Most definitely! Just order ahead of time (via our website or phone) and we’ll notify you when it’s ready to be picked up. Just give us a call at (303) 271-9382 when you’re outside our store and we’ll bring it out for you.
Q: What are the impacts of Covid-19 on your item availability?
A: Like many small businesses we have felt the impacts of Covid-19. A lot of this has affected production from our dealers which means sometimes items (especially those in high-demand) will have limited stock or be sold out early in the season. We appreciate your patience and understanding as these situations come up and are doing our best to keep our doors open and our customers geared up!
Q: Can I bring my dog in?
A: Our shop welcomes well behaved K9 companions!
Q: How do I purchase a gift card?
A: You can either call us, purchase in store, or through our website under the 'Accessories' tab.
Q: Do you price match other stores?
A: We are happy to try to match prices for you. We only attempt to price match items (from USA based companies) of the same model year that are in stock in the same size and color. If you would like to inquire about price matching, please have the website/store contact information, which you are wanting us to price match, readily available. Feel free to email us price matching questions at [email protected].
Q: Why is Bentgate so awesome?
A: Because of customers like you! And our dedicated and knowledgeable staff that has a commitment not only to getting you the best gear but also getting after it themselves!
BOOTFITTING
Q: Do I need an appointment to get my boots fit?
A: Yes! You need an appointment to do pretty much anything with ski or snowboard boots - even try them on. This is due to the highly personal nature of bootfitting and our commitment to keeping our staff and customers safe. You can schedule one here to get set up with one of our many awesome bootfitters. Reservations are not available for same day appointments.
Q: Can I bring someone with me to my bootfitting appointment?
A: Bootfitting appointments are for a single customer only. To comply with current Covid-19 regulations, we ask that you come to your boot fitting appointment alone. Couples will need to schedule 2 appointment slots if you want to be fit together. Please contact us before your appointment for any further questions or concerns.
SKI SHOP WORK
Q: What is your turn-around time for ski tune shop work? How will I know when they are done?
A: Turnaround time varies depending on what work needs to be done and how busy our shop is. As a general rule of thumb we aim to keep everything within 48 hours during the winter season (Nov-March). Outside of those dates please call (303-271-9382) for turnaround times. The ski tune shop will shoot you a text or call as soon as your work is finished.
Q: Do I need an appointment for ski tune shop work?
A: You do not! You can drop off your skis/boards any time during our business hours and we’ll get them checked in for you.
Q: What does shop work include and how much does it cost?
A: Everything from mounts, to waxes, to even ice axe sharpening! You can find a comprehensive list of our available services and pricing here.
Pro-tip: You get discounts on shop work if you purchase certain gear from us (listed in pricing above)
RENTALS
Q: What’s the deal with rentals/demos?
A: Rentals are available to be booked starting 12/5/2020. Our inventory is live on our website, you can check it out and book here. In terms of demos, we will be releasing those once more snow starts falling to keep our gear in tip top shape for everyone (less rock hits, more pow turns). Once those become available they will become live on our site so feel free to check in every once in a while!
Note: We do not do seasonal rentals.
Q: What do you rent?
A: Everything you need to go into the backcountry! Skis, splitboards, beacons, shovels, probes and so on. We do not rent out ski/snowboard clothing.
Q: I’m interested in getting into the backcountry this season? What do I need to know?
A: There is a lot of information out there about backcountry travel in the winter, and a lot of gear that comes with that so we get that can be intimidating. Here’s a list of some awesome resources concerning terrain selection, avalanche safety and courses, and more:
Staying Alive in Avalanche Terrain
In terms of gear we specialize in backcountry sports so we have everything you need for purchase or you can rent gear through us to try it out first.
RETURNS & WARRANTY
Q: Can I return or exchange an Item?
A: *Most* items carry a 30-day money-back guarantee! If an item does not fit or is not what you were expecting, it may be exchanged or returned for a full refund. Items must be in new condition with the original packaging. Anything outside of the normal return criteria (30 days, new condition, box, tags, proof of purchase) is up to a manager's discretion and may either be declined or incur a restocking fee. Visit our returns page for more info
*NOTE: Due to the nature of some products, no returns or exchanges are possible.This includes: Safety Equipment - including but not limited to harnesses, ropes, cord, climbing hardware (cams, nuts, carabiners, quickdraws, etc) slings, runners, helmets; Avalanche Safety Gear - including beacons, and ice screws; Mounted or drilled skis and trimmed skins.
Q: If my gear breaks can I warranty it through Bentgate?
A: Bentgate stands behind all the products it sells. Many manufacturers will handle all warranty claims directly with the customer. When we are able, we are glad to handle manufacturer's warranty issues for you. You are responsible for the cost of shipping items back to Bentgate for warranty evaluation/service. Please ship items back in a clean condition. Clothing MUST be washed before it is returned. Gear must also be cleaned.
If the item was not purchased at Bentgate, there will be a $25 service charge, plus the customer will be responsible for all shipping costs. Bentgate adheres to the manufacturer's guidelines, and final decisions will be made by Bentgate in conjunction with the manufacturer.
INVENTORY & SPECIAL ORDERS
Q: Do you have this in stock?
A: Our inventory is live and up to date on our website. When something says out of stock it’s likely we’ll be getting more in, especially if it’s an item from this season. But feel free to give us a call to double check.
Q: Can I Special Order an item that Bentgate doesn’t stock?
A: Yes you can place a special order for a product that we don’t carry. The item has to be from a brand that we do carry and will have to be paid for in full before ordering. Items that are Special Ordered are not eligible for a discount or return.